Payment: Payment is due in full on the date of service completion for work conducted in residential properties. If an invoice is provided for commercial businesses the payment date will be specified. Payment can be made by cash, cheque, or online payment. If payment is not received on time, a late payment fee of 10% may be added to the total amount.

Cancellations: Customers must provide at least 24 hours’ notice if they need to cancel or reschedule their cleaning appointment. Failure to do so may result in a cancellation fee.

Damages: Our staff will take all reasonable care when cleaning but we cannot be held responsible for any damage caused due to faulty appliances or improper installation. We will, however, take responsibility for any damage caused by our staff during cleaning.

Security: Our staff will respect the privacy and security of our customers’ homes. All keys and alarm codes provided to us will be kept secure. Our staff will also ensure that all doors and windows are securely locked when leaving your home.

Confidentiality: We will not disclose any customer information to a third party without the customer’s prior consent.

Insurance: We have full public liability insurance to cover any accidents or injuries sustained during the course of our cleaning duties.

Health and Safety: Our staff will comply with all relevant health and safety regulations when carrying out cleaning tasks. If a customer has any special requirements or needs, please inform us in advance.

Termination: Either party may terminate this agreement at any time by providing written notice. If our services are terminated by the customer, any outstanding balance must be paid immediately.

By accepting our cleaning services, you agree to abide by these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us.